Acceptable Use Policy

Purpose

This Acceptable Use Policy (AUP) sets out the rules and guidelines for using Lucrii’s services. By accessing or using Lucrii, you agree to comply with this AUP. This policy protects Lucrii, our users, and the broader community by establishing clear expectations for responsible use.

This AUP should be read alongside our Terms of Service and Privacy Policy.

1. Scope

This AUP applies to:

All users of Lucrii (whether on free trials, paid subscriptions, or invited team members)
All use of Lucrii’s services, including the web application (available at https://lucrii.io/, https://lucrii.ai/, and https://app.lucrii.io/), integrations, API, and Hermes AI features
All content uploaded, created, transmitted, or stored through Lucrii

2. Acceptable Use

Lucrii is a business management platform designed to help you:

Manage customer relationships and communications
Process orders, quotes, and invoices
Integrate with third-party business tools
Leverage AI-powered insights through Hermes (if enabled)

You may use Lucrii for any lawful business purpose that aligns with these core functions.

3. Prohibited Uses

You must not use Lucrii to engage in, facilitate, or promote any of the following activities:

3.1 Illegal or Harmful Activities

Any activity that violates Australian law or the laws of your jurisdiction
Fraud, theft, money laundering, or other financial crimes
Distribution of child sexual abuse material or exploitation content
Terrorism, violence, or threats of violence
Harassment, stalking, bullying, or intimidation
Discrimination or hate speech based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics

3.2 Spam and Unsolicited Communications

Sending spam, unsolicited commercial emails, or bulk messages without recipient consent
Using Lucrii to harvest email addresses or other personal information from third parties
Operating email lists that violate the Spam Act 2003 (Cth) or equivalent anti-spam laws
Sending communications that mislead recipients about the sender’s identity or the message’s origin

3.3 Malicious or Disruptive Activities

Uploading, transmitting, or distributing malware, viruses, trojans, ransomware, or other malicious code
Attempting to gain unauthorised access to Lucrii’s systems, other users’ accounts, or third-party systems
Reverse engineering, decompiling, or attempting to extract source code from Lucrii
Conducting security testing, penetration testing, or vulnerability scanning without prior written authorisation from Lucrii
Using automated tools (bots, scrapers, crawlers) to access Lucrii without authorisation
Overloading or degrading Lucrii’s infrastructure (e.g., denial-of-service attacks)

3.4 Intellectual Property Violations

Uploading or distributing content that infringes copyright, trademarks, patents, trade secrets, or other intellectual property rights
Sharing pirated software, cracked licenses, or counterfeit goods
Impersonating another person, business, or brand

3.5 Misuse of Lucrii Services

Creating multiple accounts to circumvent service limits or restrictions
Reselling, sublicensing, or redistributing Lucrii access without authorisation
Using Lucrii to compete with Lucrii (e.g., building a competing CRM platform using our infrastructure)
Sharing account credentials with unauthorised users or allowing account sharing in violation of your subscription terms
Using Lucrii to store or backup data unrelated to legitimate business management purposes

3.6 Privacy Violations

Collecting, storing, or processing personal information in violation of the Privacy Act 1988 (Cth) or other applicable privacy laws
Using Lucrii to process personal data without appropriate consent or lawful basis
Sharing or disclosing other users’ personal information without authorisation
Using integrated third-party platforms (e.g., email, CRM, Xero, Shopify, Klaviyo) in ways that violate their terms of service or privacy policies

3.7 Content Restrictions

Uploading or transmitting content that is defamatory, obscene, or pornographic (outside of legitimate business contexts)
Storing or distributing content that promotes self-harm, eating disorders, or dangerous activities
Using Lucrii to facilitate gambling, drugs, weapons, or other regulated goods/services without proper licensing

4. User Responsibilities

As a Lucrii user, you are responsible for:

4.1 Account Security

Maintaining the confidentiality of your login credentials
Enabling Two-Factor Authentication (2FA) where available
Not sharing your account with unauthorised users
Immediately notifying Lucrii at support@lucrii.io if you suspect unauthorised access to your account

4.2 Data Accuracy and Compliance

Ensuring all data you upload or process through Lucrii is accurate and lawful
Complying with all applicable laws when using Lucrii (including privacy, employment, consumer protection, and anti-discrimination laws)
Obtaining necessary consents before uploading personal information about third parties (e.g., customer data, employee data)

4.3 Integrated Third-Party Services

Complying with the terms of service and acceptable use policies of any third-party platforms you connect to Lucrii (e.g., Shopify, Klaviyo, Xero, Gmail)
Ensuring you have authorisation to connect third-party accounts to Lucrii
Understanding that Lucrii is not responsible for how third-party platforms use data shared through integrations

4.4 Fair Use of Resources

Using Lucrii in a manner consistent with normal business operations
Not engaging in excessive or abusive usage that degrades service performance for other users
Cooperating with Lucrii if we contact you regarding unusual account activity or resource consumption

4.5 Backups

Maintaining your own backups of critical business data
Understanding that while Lucrii implements robust data protection measures, you are ultimately responsible for ensuring business continuity

5. Content Monitoring and Moderation

5.1 Our Approach

Lucrii respects your privacy and does not routinely monitor the content you upload or process through the platform. However, we reserve the right to:

Investigate potential violations of this AUP if we receive complaints or detect suspicious activity
Access account data when necessary to provide customer support
Review content to comply with legal obligations (e.g., responding to valid law enforcement requests)

5.2 Automated Systems

We may use automated systems to detect:

Malware, viruses, or malicious code
Spam or bulk sending patterns that violate the Spam Act 2003 (Cth)
Unusual account activity that may indicate unauthorised access or abuse

These systems are designed to protect all Lucrii users and maintain service quality.

6. Enforcement

6.1 Violation Response

If we determine that you have violated this AUP, we may take any or all of the following actions:

Warning: Issue a written warning and request immediate corrective action
Temporary Suspension: Suspend access to your account while we investigate or until the violation is resolved
Service Limitation: Restrict specific features (e.g., email sending, integrations, API access) while allowing continued use of other features
Account Termination: Permanently terminate your account and delete your data (subject to legal retention requirements)
Legal Action: Report illegal activity to law enforcement or pursue legal remedies for damages caused by your violation

6.2 Factors We Consider

When determining the appropriate response to an AUP violation, we consider:

The severity and nature of the violation
Whether the violation was intentional or accidental
The impact on other users, Lucrii systems, or third parties
Your history of compliance with this AUP
Whether you cooperated with our investigation and took corrective action

6.3 No Refunds for Violations

If we terminate your account for AUP violations, you will not be entitled to a refund for any remaining subscription period.

6.4 Appeals

If you believe your account was suspended or terminated in error, you may appeal by contacting support@lucrii.io with:

Your account email address
A detailed explanation of why you believe the decision was incorrect
Any supporting evidence

We will review appeals within 7 business days and respond with a final decision.

7. Reporting Violations

If you become aware of any conduct that violates this AUP, please report it to us immediately at support@lucrii.io.

Reports should include:

Description of the violation
Supporting evidence (screenshots, links, email headers, etc.)
Your contact information (if you wish to receive updates on the investigation)

We take all reports seriously and will investigate promptly. While we may not be able to share specific details about our enforcement actions due to privacy considerations, we will acknowledge receipt of your report.

8. Relationship to Terms of Service

This AUP is incorporated into and forms part of our Terms of Service (available at https://lucrii.io/legal/terms-of-service or https://lucrii.io/legal/terms-of-service). Any violation of this AUP is also a violation of our Terms of Service.

In the event of any conflict between this AUP and the Terms of Service, the Terms of Service will prevail.

9. Changes to This Policy

We may update this AUP from time to time to reflect:

Changes in applicable laws or regulations
New features or services offered by Lucrii
Evolving security threats or abuse patterns
Feedback from users and stakeholders

When we make material changes to this AUP, we will:

Notify you via email to the address associated with your account at least 30 days before the changes take effect
Display a notice on the Lucrii platform
Update the “Last Updated” date at the top of this policy

Your continued use of Lucrii after the effective date of any changes constitutes your acceptance of the revised AUP.

10. Contact Information

If you have questions about this Acceptable Use Policy or need to report a violation, please contact us:

Email: support@lucrii.io
Post: PO Box 784, New Farm, QLD 4005

Company Details:
Lucrii Pty Ltd
ABN 46 694 710 211 / ACN 694 710 211
PO Box 784, New Farm, QLD 4005